Domain Maximus

So we’re all trooping out of the in-law’s place in Ashok Vihar last weekend for a spot of shopping. We walk out of the door, past the stairwell and down the narrow drive way with low boundary walls on both sides.

Suddenly the mom-in-law freezes in her tracks. She cranes her neck over the chest-high boundary wall on the left. Like an alert documentary lioness, she has spotted something far way in the prairie grass of… er… Ashok Vihar BA Block. (Since the in-laws are staunch vegetarians let us assume that the prey is a wildebeest-shaped block of fresh paneer. Or kulfi.)

She turned around and asked us to be very quiet indeed. And then, following her lead, we all proceeded towards the car in a crouched posture. As soon as reached the car, we leapt into our seats nimble-fully and careened out of the colony at full speed, through the gates, swooped into the main road outside and then took a tyre-screeching u-turn before stopping at the Reliance Fresh on the other side.

Mom-in-law emoted the Punjabi equivalent of “Phew” and then explained how we’d just managed to avoid one of her more nosy neighbours, the retired VRS-accepted bank manager, uncle Zaphinder Singh Beeblotra (name changed). Read the rest of this entry »

Before we commence bravely onwards into the next installment of our UK travelogue, allow me to reminisce a wee bit. For what use is a trip journal if the writer does not a share a little about what he first vidi-d when he first veni-d his destination?

No use at all, is what.

The very first time I went to London was about three years ago. A team of three of us went all the way from Mumbai to London for a forty minute meeting that ended in twenty-five excluding tea break and LCD projector downtime. It was a Mashrafe Mortaza-level waste of time, other people’s money and effort.

But then those were heady times. This was 2006. Well before bankers everywhere realized that David X. Li’s Gaussian Copula model for the pricing of collateralized debt obligations was flawed. Many moons before banks collapsed, Iceland went bankrupt and banker Pastrami was forced to make severe cut-backs to his expenses: no more separate iPod Touches for each decade of Bollywood music, definitely no new Macbook for bathroom browsing and emergency discontinuation of the “Power Yoga” add-on to his Gold’s Gym membership.

(Pastrami was not available for comment for this post as he is in Hong Kong for, and I quote, “the weekend”.)

So off we went on our 6-month single-entry business visas, landed at Heathrow, sailed through customs before being whisked away to our hotel by one of the most meatiest human beings I have ever met. I don’t mean meaty in the sense of “fat” or “obese”. Oh no. I mean meaty in the sense of medium height, of almost cubical dimensions with enormous hands, neck and nose. Plenty of muscle to suggest a man with much physical labour in resume. But also enough meat to suggest a lack of enthusiasm for “Power Yoga”. When he settled into the driver’s car after tossing our luggage into the boot, we audibly heard his suit stretch into a new shape.

I asked him if his accent was Russian in a very, very polite way without looking into his eyes. No, he said, while activating his GPS by pressing every button on the little device one after the other and then solemnly hitting it on the side of the driver-side door till something beeped. He said he was from Georgia. I told him that this was much superior to Russia.

The three of us then sat very quietly for the rest of the forty minute trip to our hotel in Central London. Every few minutes the driver would get a call from someone. They would then chatter away in animated, guttural Russian. Nothing of which we could decipher. Every once in a while he’d mention our hotel, or one of our names, and we’d all stiffen in our seats and look out of the window while surreptitiously texting loved ones ATM pins and safe combinations.

That was also the only time I’ve ever (been) driven out of or into Heathrow in a car. It’s much more convenient, and cheaper, to just take one of the underground tube trains from the station below the airport.

Which makes this a good time to briefly chat about the Briton’s obsession with maximizing cash flows. You maybe forgiven for thinking that the British have lost their ability to run global businesses like they once used to. (Indeed, we ask ourselves, what are they today except a nation subservient to the US, with excellent topless women in their newspapers, a bizarre talent for international cycling and a tendency to bestow people with Gordon Brown’s orc-like speech skills, high public office?)

Yet you can still sense a glimmer of that famed knack for business in the way they obsessively install cafes and gift shops in museums. And how, depending on how much money you have, you can take not one, but three different train options from Heathrow: regular tube (4 pounds something), the Heathrow Connect (7.40 pounds) and the Heathrow Express (16.50 pounds). In dosa terms that would be the Sada, Mysore Masala and Organic Free Trade Brown Rice Paneer Dry Fruit Special Masala respectively.

Note: If this in any way gives you the impression that you have an inkling of how the UK railways work I apologize. It does not. In fact nobody, as far as I know, knows how the rail system in the UK works. This is because of the complicated web of tracks, routes, companies, lessees and lessors, and what not, that work in collaboration. Examine this lucid paragraph from the Wikipedia entry for the Heathrow Connect service:

To access the airport spur without crossing the fast lines, trains in both directions use the flyover track originally built for Heathrow Express trains heading towards Paddington. This arrangement means Heathrow Connect trains to the airport use the flyover in the opposite direction to normal operation, and trains from Heathrow must cross both slow lines on the flat. If Crossrail goes ahead, the flyover will be rebuilt to overcome these limitations.

Just as James Joyce meant it to be.

Homework: Imagine the above text as a Hindi announcement on the Delhi Metro. Shudder. (Hindi scholars feel free to send a formal Indian Government Hindi version of the above para. Will publish thathtsamay).

But coming back on track (ha!), so in April 2006 the Georgian engined us (ho!) to our hotel stationed on (wah!) Bedford Avenue and watching London for the first time sent an electric (overdid it) sense of joy down my spine. It was all narrow two-lane roads, curling around little green squares with the crispest, coolest weather you can imagine. Sigh. And the plain, no-nonsense budget hotel, the team leader’s choice, was just a short walk away from Leicester Square and the British Museum. If you were in Mumbai this was like living in a 1BHK right inside Flora Fountain in terms of centrality.

Expecting to be budget-housed in a cheap, drug den in some far-flung suburb by the company I was quite pleased. Until I slipped my card into the electronic slot, swung open the door into my room, took two steps, and ran face first into the wall at the other end. Considering that I am one of those people who automatically become happy when they walk into a fresh hotel room this was quite a bummer.

This was a hobbit’s hotel room. No. A smurf’s.

It was astonishingly, mind-bogglingly small. The room was exactly the length of the bed plus another two feet. And in the two feet gap they’d managed to fit in a miniature heat radiator and a weird tubular steel thing I later learnt was used to keep your luggage on. The room was also two bed-widths across and wedged into one corner was a writing table with matching chair. The table had two drawers, one with a hair-dryer and the other with a Bible in it.

The bathroom door was a sliding number that opened up into a space a little bigger than an airplane toilet.

In the first ten minutes, I poked myself in the eye twice and once tipped over the chair which toppled over the dust bin which collapsed the luggage holder which activated the trouser press which flopped out of the wall and hit me on my knee which made me bend over in pain when I hit my head against the door and fell over backwards dazed, and bounced off the chair into the bathroom where I got wedged between the bowl and the wash basin. It was like the infamous Honda advertisement. But with pain. All through the night, when claustrophobia and pain kept me awake, I reached, as always, for my one source of spiritual solace. I often reached across, opened the table drawer and, after a moment of silent solemnity, pulled out the hair dryer. A few minutes trying to inflate a pillow-cover always calms me.

I also noticed after a few hours of loitering around in the hotel and chatting with the staff that London was quite the melting pot of cultures. You already know our chauffeur was Georgian. The reception staff at the hotel comprised one British Born Confused Desi Sardarni eager to visit India and find her roots, and one Eastern European type who’s motto was “Service before self if it must come to that”. The concierge was a jovial Caribbean, the room service guy was very Arab and some of the house-keeping staff were Filipino. I think the great British contemporary poet Ronan Keating put it best when he once said:

Take a pinch of white man
Wrap him up in black skin
Add a touch of blue blood
And a little bitty-bit of red indian boy..

Curly, black and kinky
Oriental sexy
If you lump it all together
Well, you’ve got a recipe for a get-along scene
Oh what a beautiful dream
If it could only come true
You know, you know…

How true! London is one such get-along scene. And despite their native cultural variety, somehow the city infuses all these people with a little bit of the stiff British upper lip. Which I will illustrate with a little incident that happened the morning of our doomed meeting. As is usual I was standing in front of the mirror in the mini-bathroom shaving, dressed only in my underclothes (focus on the story ladies) when there was a knock on the door. An Arab man said: “[inaudible] room service [inaudible] excuse me [inaudible]”

I replied: “NO! NO! NO! COME LATER!”

With stunning attention to detail he swiped his card, opened the door, slid in sideways and then stood perfectly still staring into the bathroom while I looked at his reflection in the bathroom mirror. After a few seconds he said he would come back later as “I looked busy” and left. Without even batting an eyelid. I ran after him to lock the door and then returned to my shaving but not before tripping over a telephone directory and comprehensively engaging a 14-inch TV with side of head.

All these thoughts came rushing back into my (healed) head three years later as I emerged with the missus out of Heathrow and into the waiting arms of Bill, my dearest brother-in-law. The punjabi in him had ensured that he came with bags of sandwiches and beverages for our pleasure. He pounced gallantly upon our trolley, picked up all the luggage himself and chaperoned us into a grim tunnel that led down to the Heathrow tube station. Within minutes we minded the gap and boarded a train (sada dosa). Shortly thereafter the missus and Bill launched into brother-sister re-bonding with cries of “Woah teri!”, “Shub-BHAASH puttar-uh” and, of course, “Oy hoy old boy”. Meanwhile, equally emotionally, I made my acquaintance with a Marks and Spencer smoked salmon sandwich and a banana yoghurt smoothie.

As you might imagine it was a very sentimental moment for all of us.

Thankfully Bill’s flat was right on the Piccadilly line. This prevented any need for painful changing of lines at any station. We could go all the way to Holloway Road and then just pop around the corner, past the Tesco store and cash machine, to Bill’s bachelor pad. No more than a brisk five minute walk from the station to the front door.

As soon as we walked in we spotted the tell-tale signs of accommodation of bachelors without frequently visiting female friends. Used socks lay about in three feet high mounds while the path to the kitchen was clearly demarcated, useful in case of smoke related emergencies, by a continuous line of semi-empty Papa John pizza boxes. In the living room what I initially thought was Bill’s roommate huddled under a blanket on the sofa, turned out to be just a bag of restaurant left-overs. Largely spaghetti, humus and and pita bread from early February now turned into a thriving child-sized colony of fungus. When I approached it to have a closer look it made a growling noise exactly like, you guessed it again, Gordon Brown.

We dropped our bags and the missus immediately embarked on a cleaning spree, with Bill helping, while I lay back and switched on the TV to watch the awesome Challenge channel. (More on Challenge and the dhol-playing sikhs with the red-shirts later.)

Normally such a night would be spent in all-night gossip and catching up and planning. But alas we had a train to catch at seven the next morning to Edinburgh, the city about which Gerald Butler, the hero of “This is Partha!” 300 movie fame once said:

I sang in a rock band when I was training as a lawyer. You know, not professional, we just did it for fun. We just did gigs all over Edinburgh and some in Glasgow and some at festivals.

Butler is not a man known for his quotes.

We were dog-tired, bones aching from the combined total of some 11 hours of sitting in a plane and the missus and I were just dying to hit the sack. Before nodding off, Bill arranged for a desi radio taxi guy to drop of us off at King’s Cross station (that of Harry Potter fame). There we’d meet the rest of our intrepid party and proceed on the four-hour train journey to Edinburgh on a National Rail train service via York and Newcastle. That is, of course, if we could:

a) Wake up early enough to reach King’s Cross
b) Find our train
c) Find our co-travelers who had all the tickets
d) Avoid getting killed in the middle of the night by the mysterious fungal life-form in the living room

Therefore it gives me great pleasure to tell you that at around quarter past 7 the next morning the entire party had somehow managed to locate the right train, find the right seats, purchase several bags full of light travel snacks such as Egg Cheese BLT on Rye sandwiches and Venti-size hazelnut lattes from Starbucks, and settle into a comfortable trip to Edinburgh full of merry conversation and jovial over-eating.

Join us next time, perhaps in a day or two, when we discover the merry city of Edinburgh, the little piece of Bombay that sits right outside the castle there, the best sausage roll in the entire world and Irn Bru. Shudder.

Till then, as they say in Morocco when parting from dear friends, [inaudible]!

If you are going to screw around with your blog template at all, then Sunday is the best time to do it. Weekend traffic is the worst!

So after many people told us that the old, warm orange Domain Maximus was boring and oh-so-Web1.0, we decided to clean up things a little and get a shiny new, busier template. The idea was to get something that would not only be easy to tweak and upload but also a design that would give a little more flexibility. Now we can not only highlight the latest post, but also pick a popular “featured” post, clearly list out the last five and also occasionally type out an Aside. Basically shorter posts in a para or two, mostly with links to something.

A lot of the randomness in the sidebar is gone. Navigation through categories is better and search has been improved. We are also trying to connect the blog to other columns and articles in a more meaningful way. (I am testing out a nice, visually pleasing embedding method.) It might all seem a little too comprehensive for a blog that is hardly ever updated. But the idea is to both clean it up and also use Whatay as a more useful tool in the months to come when a few newer projects will be announced. Wink nudge.

The blog has been on the back-burner ever since I started work on the book. But now that we have crossed that bridge, let’s hope things get busier here. With the new design done, pardon us while we go and work on a few new blogposts.

First of all I solemnly declare that I really did like Watchmen. Decent story, nice snarky sense of humour all over the place and lots of things, like costumes and guns, for little boys to gush over. Also heroine in latex suit. And heroine out of latex suit.

But also I had the chance to laugh verily at that oft-overlooked barometer of the social zeitgeist. (No idea. Just sounds cool.) The customer service feedback book.

Once you’ve done many weekends of women’s clothing shopping with the missus, as I have, you learn to, discreetly of course, find other things to amuse you. And within the sterile enviornment of our malls and department stores this is no mean feat. So I end up hanging around reading the vision statements of retailing companies, memorizing the US-European-UK-Asia-Klingon size conversion charts for shoes and internalizing material on why the design irregularities in Fabindia merchandise celebrate the eccentricity of handmade production.

And sometimes I go to the LCD/Plasma TV department, where they have all the TVs wired to the same DVD player. If you stand facing the huge display wall and then the image on the TV’s suddenly flip to one side, like in an external shot of a passenger jet, you get this awesome dizzy feeling. Try it. Don’t throw up.

And then a couple of years ago, at a W store, I discovered the customer feedback book and stood at the cash counter reading it cover to cover. It was freaking awesome. Seriously, somebody should publish one of those.

Sure most of it is just the usual "SMS when there is sale" and "Customer service is good, but price is slightly high" variety. But every once in a while there will be this awesome gem of humour or human frailty that cracks me up.

Ever since then I always make it a point to flip through these feedback books whenever I can.

So imagine my glee when I discover one at PVR Saket. It was just lying there by the popcorn counter, unloved and covered in mysterious sticky patches. With hajaar time to go before the 11:10 PM show, the missus and I began to flip through the book. There weren’t many entries. Someone from the staff had ripped off a good one-third of the book from the front. But the dozen or so pages left had plenty to think about. I present a few choice, mildly amusing pickings in the form of blurry BlackBerry photos and associated transcripts:

No. 1:

Okay making fun of someone’s English is a little below the belt. But come on. If you can spell ‘ambience’ you should be able to spell ‘great’ too right?

Text: ‘Grat service, ambience is very good.’ Yup. Cheap shot.

No. 2:

Some customers can be very choosy indeed you know. For instance, a few insist that the staff maintain the highest standards of personal hygiene.

Text:  ‘clean, friendly staff’

No. 3:

Don’t you just hate those movies that simply refuse to get along with you? They just refuse to listen to reason.

Text: ‘Nice place, reasonable movies, seating needs to be more comfortable.’

No. 4:

 

The best customers are those who leave clear, actionable feedback right? Right? Then these are the worshtest ever.

Text: ‘Its a fun place to hangout with friends!!’ Followed by ‘same’ and ‘same’. Thanks a lot!

No. 5:

 

This one is without doubt my favourite.

Text: ‘It is a beautiful and romantic place for 3 guys.’

Don’t ask me. I just report it as it is.

(P.S. Big scale blog redesign is being contemplated. We might post less frequently than usual because of that. Heh heh. Ayyo.)

And now before you go please contemplate donating for a good cause. Choose from one of the many certified NGO’s at GiveIndia.

(A travelogue in many parts–I promise–written without any restraint at all. Truthful mostly.)

Trained by years of three-hour long summer vacation flights across the Arabian Sea, I am not one to dawdle with drinks and dinner inside an airplane cabin.

When you flew the dreaded Gulf Air connection between Abu Dhabi and Bombay your whole strategy was about speed and accuracy. Drink your first Johnnie Walker miniature too slowly and you were doomed. By the time the drinks trolley made its circuit and came back the only spirits left would be cans of lukewarm Heineken from within the bowels of the trolley and a couple of mini-bottles of white wine from great wine producing nations such as Turkey and Paraguay:

“This exquisite wine, also available in distinctive looking tetrapak boxes, is fruity with echoes of berry that give way to an after taste of burnt toast followed by full-bodied projectile throwing up.”

This was because two rows behind you sat bachelor boys Anto, Johnny and their friend Anto Johnny. All of them veteran Gulf Air flyers, who, over many years of annual leave trips, had perfected the art of hitting the drinks trolley harder and faster than a majestic Venkatesh Prasad cover drive crashing straight back into his stumps.

Miniature bottles of whisky, which Malayalis frown upon as a matter of principal, were thrown back by Anto and company two at a time in rapid-fire succession. Sometimes even before the stewardess has turned back with plastic glasses and peanuts. While the hapless crew-member shuttled between seat and trolley, a few bottles were stealthily slipped into pockets for the drive home from the airport. By the time Anto reached home in Chalakudy he was very, very happy and enveloped in a mixed mist of Johnnie Walker and Brut pour homme.

So you can imagine my chagrin when the cabin crew of my Delhi-Dubai Emirates flight not only kept all of us well nourished with many assorted beverages–”We only have Absolut vodka sir. Will that do?” “Alas! I will manage somehow. GLUG.”–but I was also among the first few people in Economy Class to be served dinner.

This may sound very grand and all, this being served before everyone else. However two things can make this very uncomfortable.

First of all you must realise that Economy Class travel is one of the great social levellers of the modern world. No matter what you are in the world outside–consultant, journalist, social media evangelist or investment wanker–if your boarding pass says Economy you have been grouped up with everyone else sitting around. So what you if you have a Blackberry and a tiny, almost pointless laptop? Since you clearly can’t afford Business or First shut the eff up and eat cold butter and drink warm beer like everyone else bro.

But this forced social homogenity also means that any preferential treatment by the cabin crew causes cabin-wide consternation.

“What did that boy just get? A coloring book! I want one immediately!”
“But darling you are 34!”
“So what stupid man. We are entitled to everything they are… Look someone’s getting an extra BLANKET now!”
“Oh please be mature woman and pilfer the cutlery like we planned.”

(I won’t tell you exactly who but one of my relatives is an expert at pilfering things from an airplane. When people visit for dinner parties she tells them that the cutlery, dining set, toilet paper, moisturizer and most of the sofa cushions were gifted to us by someone “high up in Cathay Pacific who get these things for free during Diwali.”)

So in all things Economy class passengers must be treated alike. Anything less could lead to revolt, uprising and eventually the guillotine. So when the stewardess placed dinner before me many a malicious eyebrow was raised. Apparently Emirates had actually taken the meal preference I had entered online seriously. And they brought me my seafood special before the regular meal trolley made its rounds.

Excellent customer service, but the craning necks and irate whispering was disconcerting. I waited for everyone else to be served before launching into an excellent prawn cocktail appetiser and salmon fillet main course. Most excellent.

Adding to my difficulties was the second factor: the pregnant German woman sitting across the aisle on my left. This big-boned frau was in that stage of pregnancy that medical professionals call “Feed or avoid”.

She polished off her meal tray in seconds, bread roll and all. And then, after shifting around in her seat for comfort, demolished her husband’s meal tray as well. Utterly unsatisfied she then turned around and glared. At my food. Incessantly. Not a prawn went from bowl to my mouth unobserved. My engagement with the fillet and her keen observation of the same was a remarkable case study in my hand-her eye coordination.

When she finally realized I had a different meal she summoned a stewardess demanding an explanation. Which was promptly offered in the form of a third defenceless meal tray. I quickly finished dinner while Mother Germany was distracted.

The missus, meanwhile, was having her own set of problems with another German who sat next to her. This gentleman was a standard issue Lonely Planet traveller perhaps en route to a connecting flight back home from Dubai. A nice short, stout fellow who spent the entire flight reading a German book.

Not that the missus did not try to quash his attempts to do this. First she dropped half lemon welcome drink in his lap. He laughed it off. And then, during the beverage service, most of a glass of orange juice fell over as well. He smiled and she apologised profusely. The glass of water she tipped over during dinner did not amuse him one bit. And then, in a stunning last act, the missus let go of the inflight entertainment system remote control which snapped back on its spring-loaded cord, whipped across the meal tray and leg-glanced the chocolate pudding over and onto his foot. He was enraged and looked this close to invading Poland as is the way of his people when pissed.

Needless to say she remained motionless for the rest of the trip while I sat back and enjoyed an in-flight entertainment system that, for once , was not programmed in Fortran.

And as I sit in the cabin watching grim, grey televised interpretations of Kurt Wallander novels with Kenneth Branagh playing the title role, let me tell you a little about the fortnight’s worth of travelling and sight-seeing that lay ahead.

The missus and I had cherished plans of a fortnight in South Africa for a couple of years. What with the brother-in-law having moved to Johannesburg a long time ago. Also Bill, as we shall henceforth call him, had this great Punjabi need to take me there all expenses paid and treat me like a king. Who am I to say no.

Alas just when it looked like the missus and I had managed to wheedle out some leave time together to pay him a visit the global economy crashed. Bill’s employers were not immune to the meltdown that hit the banks. And after weeks of turmoil and tension he was finally asked to suddenly move permanently to London. Off went Bill to a cozy two-bedroom two-bath place in Islington, just a few minutes walk from Arsenal football club’s Emirates Stadium and around the corner from Holloway Road tube station.

Weeks later when we found that Emirates was giving away Delhi-London-via-Dubai return tickets at around Rs23,000 per person after tax we did not hesitate. Tickets were booked and Bill was immediately asked to set aside a sizeable portion of his 2008 bonus. Bill, dear loving Bill, did even better. He booked tickets for a football match, a West End musical, and even arranged for a local SIM and mobile phone.

(Remind me later to tell you why and how you boys must marry into a Punjabi family only.)

Later after some group gmailing the two week long trip became much more exciting. Since we’d be landing just before the long Easter weekend the first item on our agenda would be a three-day road-trip across Scotland. Edinburgh and Inverness would be the highlights. And joining us, yay!, would be a jolly group of eight friends, all bankers in London. None of them, let me assure you, had anything at all to do with CDOs, CMOs and sub-prime mortgages. I don’t mix with those types anymore.

So where was I? Ah yes watching Kenneth Branagh as Wallander on the Emirates inflight entertainment thingie. Before the flight I had no idea that Henning Mankell’s Wallander books had been made into a TV series. If you are one of the few people I haven’t already forced to read Scandinavian crime fiction then I implore you to do so. Mankell is most good. But my favourites are the ten books of the Martin Beck series written by Sjowall and Wahloo. The husband-wife team produced delightful crime novels all set in the Sweden of the sixties. The books are all very grim with short days, long nights, grumpy people and overcast skies. Still they manage to be funny and utterly enthralling.

After one and a half episodes of Wallander I began to drop of to sleep and so switched the channel to audio tracks of Seinfeld stand-up. I had heard every single one before. Perfect background chatter, then, to fall asleep to.

The changeover in Dubai was smooth as butter. We deplaned, ran our shoes, belts and bags through an X-ray, did a quick circuit of a huge, shiny and impersonal Duty Free section before swiftly boarding the connecting flight to Heathrow.

A splinter of nostalgia shot through me as I picked up a copy of the Gulf News from a trolley outside the plane door. (NRIs nod in understanding please.)

And then in just a few minutes we were inside, the doors were pulled shut and I continued watching Wallander where I had left it off before.

Now I will spare you detailed narration of six hours of flight travel as I have to run right now. I just turned thirty years old a few moments ago and I am celebrating by cracking open a packet of Lindt dark chocolate to celebrate with the missus.

Do return in a day or to when we will continue on into Scotland and talk about the most complicated problem tourists face when they fly to the UK. Exactly… the Mensa puzzle device that operates the shower in hotel bathrooms.

Till then, as they say in the United Kingdom, ciao!

(By the way the people at GiveIndia do good work. Check them out. Click below. Go on.)